Question 1

"Can I insert images into the FAQ?"

Accepted Answer

Yes, it is possible to insert images into a FAQ answer on Wix.Below the Answer field, in the text editor, there is a toolbar with several media icons.To add images or other media:Image Icon: Click the first icon (a square with mountains) in the toolbar below the "Answer" field to upload or select a photo from your media library.Other Media: This same toolbar allows you to insert videos (YouTube, Vimeo, TikTok), links, tables, emojis, and other attachments directly into the body of the answer.

Question 2

What delivery method does My Store use?

Accepted Answer

Stilomokostore provides shipping throughout the United Kingdom:  Processing Time: Orders are processed within 2 business days.  Tracking: A tracking code is provided upon dispatch to monitor your delivery.  Delivery Window: Standard delivery takes between 3 to 5 business days, depending on your location.

Question 3

What are your business hours?

Accepted Answer

Our support team is available during the following hours:Monday – Friday: 8:30 AM – 6:00 PMSaturday: 9:00 AM – 1:00 PMSunday & Public Holidays: Closed can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Question 4

What delivery method does My Store use?

Accepted Answer

A: My Store works with reliable logistics partners who guarantee fast and secure delivery directly to the address provided. Delivery time varies depending on location and product availability, with real-time tracking options available. For any questions, our customer service is available.How long does delivery takeStandard Delivery: 2–4 business days (£0,00).Express Delivery: 1–2 business days (£5).Processing Time: All orders are processed and dispatched within 1–2 business days. You wil
How can I track my order?Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to track your parcel.
You can use this number on the courier's website to monitor your delivery status in real time. If you haven't received your tracking email within 2 business days of placing your order, please check your spam folder or contact us for assistance

Question 5

How does payment work?

Accepted Answer

➡️ The Core Payment Flo
Checkout Initiation
The customer selects a payment method at checkout.Options typically include credit cards, digital wallets, or local methods.

Question 6

Can I return a product?

Accepted Answer

Unfortunately, we do not accept product returns after a purchase is completed. We recommend carefully reviewing the item details and asking our team any questions before finalizing your order.If your product arrived with a manufacturing defect or was damaged during transit, please contact our support team immediately so we can assist you!

Question 7

What are your business hours?

Accepted Answer

Our customer service hours are Monday through Friday, from 9:00 AM to 6:00 PM.If you send us a message outside of these hours or during the weekend, we will reply as soon as possible on the next business day!

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Frequently asked questions

"Can I insert images into the FAQ?"

What delivery method does My Store use?

What are your business hours?

What delivery method does My Store use?

How does payment work?

Can I return a product?

What are your business hours?